IT ADMIN ANALYTICS

IT ADMIN ANALYTICS

IT ADMIN ANALYTICS

COMPANY:

Promethean

Project Details

COMPANY

Promethean

Promethean

Promethean

MY ROLES

USER RESEARCH

USER RESEARCH

USER RESEARCH

LEAD DESIGNER

LEAD DESIGNER

Duration

6 sprints

6 sprints

6 sprints

STAKEHOLDERS

END USERS

END USERS

product teams

product teams

support teams

support teams

company stakeholders

company stakeholders

IT Admins manage a lot.

IT Admins working in education had enough on their plates.

They needed A simple way of visualizing complex data.

I conceptualized and designed a one-stop shop dashboard for IT Admins who had no available metrics or feedback when managing Promethean hardware, software and users.

The Process.

The Process.

The Process.

UnderstandING the user.

My research revealed a wide spectrum of IT admin roles and responsibilities, so I developed multiple personas to reflect their diverse needs.

My research revealed a wide spectrum of IT admin roles and responsibilities, so I developed multiple personas to reflect their diverse needs.

What IT Admins needed:

  • Clear system status

  • Reliable information

  • Quick access to key actions

  • Efficient task management

  • Simple and accessible interface

The goal.

This needed to be more than a visually appealing dashboard.


  • Understandable data at a glance

  • Actionable items prioritized

  • Every element needed a clear purpose

  • Designed to make IT Admins’ jobs easier

  • WCAG AA accessibility required

  • Consistent with the company’s growing design system.

Accessibility.

Accessibility.

Accessibility.

As part of the design team at Promethean, we were adamant that accessibility needed to be built in to the design system and in all products.

We worked with Level Access to create an inclusive, WCAG and ADA compliant experience.

Data visualization was a particular challenge but the entire dashboard was designed to be WCAG level AA.

At Promethean, accessibility wasn’t an afterthought—it was a foundational requirement across the design system and every product.

Our team collaborated with Level Access to ensure all experiences met WCAG and ADA standards.

Data visualization posed unique challenges, but the entire dashboard was ultimately designed to achieve WCAG AA compliance.

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The Solution.

The Solution.

The Solution.

Everything, here all at once.

Information was organized in rows by status and activity, with actionable items placed at the top so IT Admins saw the most important insights first. From the dashboard, users could also navigate directly to key Admin Tools.

Fully Responsive.

Based on user research, IT Admins are often on site in classrooms and between schools dealing with technical problems. It was important to create a fully responsive experience for users who needed to access information on the go.

Reduced cognitive load.

Every element on the dashboard was purposeful and easy to interpret. We used role- and permission-based logic to ensure IT admins only saw information relevant to their responsibilities. Building on the existing design system, I applied distinct colour schemes to reduce cognitive load and make key insights easier to grasp at a glance.

Success measured.

Success measured.

Success measured.

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interviewees found the dashboard easy to use.

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interviewees found the dashboard easy to use.

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interviewees found the dashboard easy to use.

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all available data presented

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all available data presented

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all available data presented

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new design system elements

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new design system elements

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new design system elements

Next

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icons library

Learn about my meticulous attention to detail.

Next

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icon library

Learn about my meticulous attention to detail.

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icon library

Learn about my meticulous attention to detail.

Let's build something meaningful together.

Let's build something meaningful together.

Let's build something meaningful together.